RETURNS

EXCHANGES & RETURNS ARE EASY!

  • We hope you love what you've ordered, but if there's an issue or you're not 100% satisfied, return your item(s) to the Alvy Luxe or by mail using USPS or any shipping method you wish. 
  • All clearance items purchased on alvyluxe.com are final sales and cannot be exchanged or returned.
  • Merchandise cannot be returned if washed or worn and must be in original packaging.
  • For hygiene reasons, we don’t accept exchanges or returns of earrings, cosmetics, bras, panties, lingerie sets, tights or similar intimate items. These items are final sale and cannot be returned for exchange, credit or refund.
  • Exchanges/returns must be initiated within 60 days of the purchase date listed on the front of this receipt. Torrid items sell quickly, so contact us as soon as possible to make exchanges.
  • Allow 2-4 weeks for processing exchanges/returns.
  • You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Alvy Luxe is not responsible for lost or damaged packages.
  • If you purchased through a third party, your exchange or return can only be made by mail. Please contact Customer Service for further instructions.
  • Sorry, we're unable to process third party returns.

EXCHANGE POLICY (U.S. & International)
If you're unable to exchange your item(s) purchased online at Alvy Luxe, you can easily exchange with us. Here's what you need to know:
Contact Alvyluxe@gmail.com Customer Service to process your exchange.
Return your original item by filling out the fields in the return form below, including the SKU number, item description, quantity, and reason code for each returned item.
Pack your return securely, in the original package if possible, and include your completed return form.
You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Alvy Luxe is not responsible for lost or damaged packages.
You will not be reimbursed for your original or return postage.
You will not receive a refund for your original charge until we receive your returned item.
You will not be charged to ship your exchange, unless you request upgraded shipping.

RETURN POLICY (U.S. & International)
If you're unable to exchange your item(s) purchased online at Alvy Luxe, you can easily exchange with us. Here's what you need to know:
Return your item(s) by filling out the USPS Shipping LABEL, including the SKU number, item description, quantity, and reason code for each returned item.
Pack your return securely, in the original package if possible, and include your completed return form.
You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Alvy Luxe is not responsible for lost or damaged packages.
You will not be reimbursed for your return postage.
You will not receive a refund for your original charge until we receive your returned item.

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