FAQs

ORDER FAQs

Do I need to create an account to place an order?
No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy. 


Is your site secure?
Yes. All credit card information is encrypted across a secure line. You can learn about the encryption we use by on the Verisign logo, located at your Shopping Cart. 

What if I need to change my order after I hit "Submit"?
Email us alvyluxe@gmail.com, modifications can only be done within 1hr of submitting your order. 
Please note: If you contact us past 1hr of the order being submitted no further changes can be made. 

Will I be charged for making changes to my order?
You will not be charged for making changes to your order, however you may see a "pending authorization" on your bank account until your bank verifies that the funds are available. Once your payment is authorized, we will ship your order and you will see your final charge, only for the items actually shipped. 

How do I know if my order went through?
You will receive an order number via email. Make sure you only click the "Submit" button once to avoid duplicate orders or charges. 

Why haven't I received an email regarding my order?
There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you. 

How do I return or exchange something in my order?
It's easy! Go to returns for instructions and to view our returns/exchange policy. Alvy Luxe must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt. 

If I return merchandise, how long will it take to receive my credit?
We will process your credit as soon as we receive your returned merchandise in our warehouse. Typically, the purchase amount will be restored to your credit card anywhere from 24 hours to 7 business days, depending on your financial institution's policy. 

What do I do if something in my order is damaged or missing?
Please contact a Alvy Luxe Personal Shopper right away!by email alvyluxe@gmail.com to view our returns/exchange policy and instructions. 
Alvy Luxe  must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt. 

Can I order by telephone?
NO!

Your order may be delayed because the Alvy Luxe warehouse is closed on the following days: 

Weekends
New Year's Day
Memorial Day
Labor Day
Thanksgiving Day
Christmas Day

When will I receive my order?
All orders take 4-10 business days to process, regardless of the shipping method used. Please keep this in mind when selecting shipping options. Orders are shipped Monday through Friday. 
Alvy Luxe may need to contact you if there is an issue with your order, so please keep your account information updated! All order communication is done via email, so it is important that your email address be accurate and current. 


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